At Ram Communication Centre, we strive to ensure customer satisfaction. If you are not happy with your purchase, our return and refund policy is designed to assist you.
1. Eligibility for Returns
- Items can be returned within 5 days of delivery.
- Products must be unused, in original packaging, and with all accessories.
- Returns are not accepted for personal hygiene products (e.g., earphones), tempered glass, or batteries unless defective.
2. Return Process
- Contact our support team with your order details and reason for return.
- Our team will guide you through the return procedure.
- Returns must be shipped to our store address, or we will arrange a pickup (if applicable).
3. Refund Process
- Once the returned product is received and inspected, refunds will be credited within 7 business days.
- Refunds will be issued via the original payment method or store credit as per customer preference.
- Shipping fees are non-refundable unless the return is due to our error (wrong/damaged item).
4. Replacement Policy
- If you receive a defective or damaged product, we offer a free replacement.
- You must report the issue within [24-48 hours] of receiving the product with clear images as proof.
- Replacement product will be delivered in 5 days.
5. Non-Returnable Items
- Clearance or sale items
- Items damaged due to misuse
- Products without original packaging or missing accessories
